Newly published ISP forms are provided in PDF format. This format allows enhanced personalization of the documents and more robust ADA compliance. Learn more about the reasons to switch from Word to PDF.
There are two types of PDF versions provided. The Reader version is recommended for most users.
Please refer to this FAQ document published by DHS for answers to most questions related to installing the correct software and using the forms.
If you have the free Adobe Reader DC software, use the Reader PDF version of the forms.
If you have a licensed copy of Adobe Acrobat DC software, use the Pro PDF version of the forms.
Download a free copy of Adobe Acrobat Reader DC here: get.adobe.com/reader
Why use this version? The new PDF forms offer new functions including enhanced personalization of the documents, more robust ADA compliance, and ability to export data to future versions.
Installation tip: When installing the free Adobe Reader DC software, watch for additional "free" offers, such as McAfee anti-virus software. You may opt-out of downloading these additional products. These optional offers are not required in order to use the free Adobe Reader DC software.
A licensed copy of Adobe Acrobat DC software is required in order to use the import feature, provided in the professional version of the PDF forms. CDDPs and brokerages can get information from ODDS about how to request licensed copies of this software for their staff.
Why use this version? The Pro PDF version of the forms is intended for use by CDDPs and Brokerage staff. It allows the user to import data from earlier versions of the document, including Reader PDF and Pro PDF versions.
I will need the Pro features but don't have the software yet. Can I get started? Yes! You can start with the Reader version, using the free Adobe Reader DC software. Later, when you have access to the Pro version, you can export data from the Reader version of the form and import it into the Pro version of the form, if desired.
The new interactive PDF documents average 3-6 MB in size when completed and can only be correctly viewed in Adobe Reader DC. To reduce the file size or to make it easier for others to open the document, you may wish to “flatten” the document by printing to PDF.
Various print to PDF software is available commercially. There are also free tools available online such as CutePDF Writer. We encourage you to carefully investigate which option will work best for you. We're sorry, but we are unable to provide support around Print to PDF functionality.
Once correctly installed, the user can “print” the document but choose the PDF creation software from their list of available printers. This allows the user to save a flattened, non-interactive version of the document which can be more easily shared with others.
IMPORTANT: Take time to ensure you have installed Adobe Reader DC. Other versions of Adobe Reader (such as Adobe Reader 9, X, XI) or other PDF viewing/editing software (such as CutePDF, FoxIt, PDF Pro, PDFforge, Preview on Mac OS X and many more) may cause unexpected results, such as:
- A warning page indicating that you are using an incorrect version of the software may display;
- Unintended formatting differences like odd font sizes, unexpected spacing problems, or missing fields/sections;
- Glitches or crash which may result in lost data.