Adobe software

Newly published ISP forms are provided in PDF format. This format allows enhanced personalization of the documents and more robust ADA compliance. Learn more about the reasons to switch from Word to PDF.

There are two types of PDF versions provided. The Reader version is recommended for most users.

Please refer to this FAQ document published by DHS for answers to most questions related to installing the correct software and using the forms.

Which version of the form should I use?

If you have the free Adobe Reader DC software, use the Reader PDF version of the forms.

If you have a licensed copy of Adobe Acrobat DC software, use the Pro PDF version of the forms.

Reader version of the PDF forms
Pro version of the PDF forms

The Pro version of the PDF forms is intended for users who have installed a fully licensed copy of Adobe Acrobat Professional.

Pro forms have all the same functions as the Reader forms. They also include the ability to import from earlier PDF versions of the form. This feature is most helpful in the future when newer versions of the documents may be released. At that time, you may use a licensed copy of Adobe Acrobat Professional to import data from an earlier Reader form into a new Pro form.

“Print to PDF” software is also recommended

The new interactive PDF documents average 3-6 MB in size when completed and can only be correctly viewed in Adobe Reader DC. To reduce the file size or to make it easier for others to open the document, you may wish to “flatten” the document by printing to PDF.

Various print to PDF software is available commercially. There are also free tools available online such as CutePDF Writer. We encourage you to carefully investigate which option will work best for you. We're sorry, but we are unable to provide support around Print to PDF functionality.

Once correctly installed, the user can “print” the document but choose the PDF creation software from their list of available printers. This allows the user to save a flattened, non-interactive version of the document which can be more easily shared with others.

"Please wait..." message on screen

Screenshot of error message: Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade to the latest version of Adobe Reader for Windows, Mac, or Linux by visiting For more assistance with Adobe Reader visit

If you try to open a form and see a "Please wait..." message, this means you have not successfully opened the form in Adobe Reader DC or Adobe Acrobat Professional.

The most common cause of this problem is when your web browser attempts to open the form for you. Your web browser settings may be configured to attempt to open PDF documents directly in your browser, instead of in the correct software.


  1. Be sure Adobe Reader DC or Adobe Acrobat Professional is installed on your computer.
  2. Save the form to your computer, such as in your Documents folder or on your Desktop.
  3. Locate the form where you saved it, then right-click it and choose to open it in Adobe Reader DC or Adobe Acrobat Professional.

IMPORTANT: Take time to ensure you have installed Adobe Reader DC. Other versions of Adobe Reader (such as Adobe Reader 9, X, XI) or other PDF viewing/editing software (such as CutePDF, FoxIt, PDF Pro, PDFforge, Preview on Mac OS X and many more) may cause unexpected results, such as:

  • A warning page indicating that you are using an incorrect version of the software may display;
  • Unintended formatting differences like odd font sizes, unexpected spacing problems, or missing fields/sections;
  • Glitches or crash which may result in lost data.